Clean Buildings Expo Exhibitor FAQs



Will CBE be held later in 2020?
Due to the COVID pandemic and mass gathering restrictions existing in Baltimore, CBE 2020 is cancelled for this year.


Will CBE be held in 2021?
No, event co-owners and organizers CleanLink and ISSA have made the strategic decision to discontinue the CBE trade show indefinitely. CBE exhibitors may participate in the next NFMT Baltimore show, March 23-25, 2021 at the Baltimore Convention Center.


What options are available with the exhibit and advertising purchased for the CBE 2020 show.
The ISSA Sales team will reach out to each exhibit contact by phone no later than Friday, June 26 to discuss the options.

Should you have questions in the interim, please contact the CBE Sales Team:

Iris Weinstein
iris@issa.com
847-982-3468

Micah Ogburn
micah@issa.com
847-982-3486


I booked a hotel room for August, what should I do?
If you booked your reservation within the CBE housing block, your hotel reservation and/or sub-block will be canceled automatically by Visit Baltimore, the official housing contractor for the event. Any deposits you made will be refunded in the method they were received.

If you booked your reservation outside the CBE housing block or through a third-party housing site, you will need to cancel your reservation directly with them. CBE is not able to assist with reservations outside our block or by third- party vendors.


I ordered services from various CBE official contractors, do I need to cancel my orders?

Audio Visual One:

Please contact Audio Visual One to cancel your order and request a refund. Phone: 407-666-5382 or E-mail: ecross@audiovisualone.com

All Convention Cleaners:

ACC will cancel all exhibitor cleaning orders the week of 6/22/20 and issue refunds for deposits in the method they were received.

Centerplate:

Centerplate will be reaching out directly to any exhibitors with food and beverage orders.

CompuSystems:

The week of 6/29/20, Compusystems will cancel all lead retrieval orders and process refunds less a $100 cancellation fee (per their contract). If you have any questions regarding lead retrieval, please contact Bernice Vargas - bvargas@rocexhibitions.com

Edlen:

All electrical and plumbing orders will be cancelled the week of 6/22/20 and Edlen will be issuing refunds for deposits in the method they were received.

MC Dean:

MC Dean will be cancelling all exhibitor telephone and internet orders the week of 6/22/20. Any deposits that were made were credited back in March when CBE was postponed.

Freeman:

Freeman will cancel all exhibitor orders the week of 6/22/20. You will receive a final invoice showing any applicable credits and/or charges. Click here to see Freeman's cancellation policy.

If you have freight at the warehouse:

The Freeman Exhibitor Services Team will reach out to exhibitors that have freight in their warehouse starting the week of 6/22/20.

Due to a temporary scale back of operations due to the Coronavirus, Freeman's Maryland warehouse has limited hours. Currently the next dates for freight pickup will be 7/8/20-7/10/20 or 7/15/20-7/17/20 and will need to be scheduled with Freeman.

Storage fees for freight storage from March 2020 until the end of July 2020 will be covered by CBE Management.


How soon will I see the refund for cancelled orders?
Processing time may vary based on the vendor and credit card companies. Please allow 60 days to receive your refund. Refunds will be returned in the method payment was received.


I have other questions that are not addressed, who should I call?
Click here for CBE event management and official CBE contractor contacts.